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In today's fast-paced work environment, mental health has become a critical focus for Australian organisations. Addressing psychosocial risks, such as work-related stress, bullying, and job insecurity, is essential to creating safer and more supportive workplaces.
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�������� recently hosted an online event to explore AS/NZS ISO 45003:2021, Occupational health and safety management – Psychological health and safety at work – Guidelines for managing psychosocial risks, a standard designed to guide organisations in managing these risks effectively.
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The event featured Ben Russell, Engagement Manager at ��������, who provided an overview of the standard's development and key principles.
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Following Mr Russell, Chanel Nesci, General Manager of Wellbeing & Safety at Bupa, shared Bupa's journey in implementing the standard, emphasising the tangible benefits in improving workplace mental health and overall safety. Ms Nesci highlighted the practical strategies Bupa employed to create an inclusive and healthier work environment.
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The session concluded with a Q&A, where Ms Nesci addressed questions about Bupa's approach to managing mental health, sharing insights into their experiences and the challenges they’ve overcome.
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What we learnt

The webinar provided some valuable takeaways on how Bupa is taking proactive steps in psychosocial risk management and workplace safety. Here’s what stood out:
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1. Integrating psychosocial risk management: Bupa has effectively integrated the AS/NZS ISO 45003:2021 framework with the broader AS/NZS ISO 45001:2018, Occupational Health and Safety Management System standard. This approach means they’re not just focusing on physical safety but also addressing mental health, creating a more comprehensive and supportive work environment.

2. Leadership taking the lead: Bupa’s leadership is deeply involved in managing psychosocial risks, aligning with the emphasis on strong leadership in standards like AS/NZS ISO 45003:2021. From specialised training to personalised coaching, their senior leaders are equipped to make informed decisions that prioritise the mental health and safety of their teams.

3. Listening to employees: Bupa recognises that one size doesn’t fit all when it comes to safety. They’ve developed a tailored approach, called Psychosocial Health Checks, to ensure they’re capturing the unique needs and risks faced by their diverse workforce. This approach is key to effectively managing psychosocial risks.

4. Data-driven decisions: Bupa is serious about using data to drive their safety and wellbeing strategies. They collect and analyse a wide range of metrics to ensure they’re continually improving and addressing any issues that arise, ensuring they stay ahead of potential risks.

5. Balancing wellbeing and safety: Bupa’s approach shows that looking after employees’ wellbeing goes hand in hand with managing workplace risks. By focusing on both prevention and support, they’re creating a safer and more supportive environment for everyone, which aligns with the principles of holistic workplace health and safety.
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This event underscored the growing importance of managing psychosocial risks in the workplace and offered actionable strategies for organisations looking to enhance their mental health initiatives.  
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Live event recording

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AS/NZS ISO 45003:2021 is available via the and our distribution partners.

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